Frequently Asked Questions

What types of coffee do you offer?

We offer 40+ single-origin, blends, and coffee flavors. All of our coffee is SCA rated 80+ specialty grade and roasted within days before it arrives at your door.

We source our beans from some of the world's finest coffee-growing regions, carefully selecting each batch to ensure the highest quality and most unique flavor profiles.

If you are unsure which coffee is right for you, we highly recommend you take the coffee recommendation quiz.

How is the coffee roasted?

Our coffee is ONLY roasted in small batch orders by a team of expert roasters right here in the US. This allows us to maintain a high standard of quality and ensure that our customers receive the freshest coffee possible.

How do I know which coffee is right for me?

Our coffee quiz is designed to help you find the perfect cup based on your taste preferences. Simply answer a few questions about your coffee habits, and our algorithm will match you with the ideal coffee beans or blends from our selection. You can try it out here.

What steps does Roasted Origins Coffee Co. take to reduce its carbon footprint?

Roasted Origins Coffee Co. is deeply committed to sustainability. Recognizing the carbon footprint of e-commerce deliveries, we've partnered with innovative companies dedicated to removing carbon from the atmosphere. We've contributed to the removal of thousands of tonnes of carbon, providing carbon-neutral shipping for millions of orders. For each order, we calculate estimated shipping emissions and allocate a portion of our revenue to these carbon removal initiatives. Our partners like Grassroots Carbon, enhance soil and ecological health, and Mast Reforestation, use advanced technologies to restore forests lost to wildfires. Learn more about our dedication to sustainability here.

What is your shipping policy and return policy?

We currently offer shipping within the United States. Shipping is FREE on all orders, regardless of purchase type.

We typically process and ship orders within 3-5 days, and delivery times may vary depending on your location.

Due to the nature of our product, we do not accept returns unless we made a mistake with your order. If you received an incorrect or damaged item, please contact our customer support team within 14 days of receiving your order. To resolve the issue as quickly as possible, please provide your order number and a summary of the issue within your email.

Our return policy is designed to ensure that our customers receive high-quality coffee and are satisfied with their purchases. If we made a mistake with your order, we will gladly replace the item or issue a refund. However, we do not offer returns for any other reason. If you have any questions or concerns about your order, please don't hesitate to contact our customer support team. We are always happy to assist you.