Refund policy
Coffee is perishable, so we don't accept returns — and if we got something wrong, we'll put it right.
No returns on correctly fulfilled orders
Every bag is roasted to order for you, and coffee has a shelf life of weeks, not months. Once it ships we can't take it back, restock it or resell it safely — so we don't offer returns, exchanges or refunds on orders we filled correctly. That includes opened bags and coffee that's been sitting a while.
If your order arrived damaged or wrong
That's ours to fix. Email team@roastedorigins.com within 14 days of delivery with your order number — a photo helps. If your coffee arrived damaged, or it isn't what you ordered, we'll put it right with a replacement or store credit.
Club orders
The same policy applies to Signature Roasters Club deliveries. You can skip, reschedule or cancel upcoming deliveries from your account at any time.
Questions
Email team@roastedorigins.com. A real person reads it, and you'll get a straight answer.